At The Book Corner, customer satisfaction is our highest priority. We strive to provide high-quality books and a seamless shopping experience. This Refund Policy outlines the conditions, procedures, and timelines for returns, refunds, and exchanges. By making a purchase with us, you agree to the terms described below.
If you have any questions regarding refunds, returns, or exchanges, you can contact us at:
To be eligible for a refund, returned items must meet the following conditions:
The item must be unused, in its original packaging, and in the same condition as received.
The item must include all accompanying materials, such as inserts, CDs, or accessories.
The request for a return must be made within 30 days from the delivery date, unless otherwise stated.
Please note: Certain items may be non-refundable, such as:
Digital downloads or e-books that have been accessed or downloaded
Customized or personalized items
Items damaged due to improper handling after delivery
2. How to Request a Refund or Exchange
Contact Customer Support Email or call our support team to initiate a refund or exchange. Provide:
Order number
Name and email used for the order
Reason for the return or refund
Receive Instructions Our team will provide instructions for returning the item, including the shipping address and any necessary forms.
Return the Item Ship the item back to The Book Corner in its original condition. Customers are responsible for shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).
3. Refund Processing
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
Approved Refunds: Processed within 5–10 business days.
Method of Refund: Refunds will be issued to the original payment method. In some cases, store credit may be offered.
Partial Refunds: May be issued if items are not in their original condition, damaged, or missing parts.
4. Exchanges
If you wish to exchange an item for another product of equal value:
Follow the same return procedure above
Include details of the item you wish to receive in exchange
Exchanges are subject to stock availability
For items of different value, additional charges or partial refunds may apply.
5. Shipping and Handling of Returns
Ensure items are securely packaged to prevent damage during shipping.
Use a trackable shipping service to guarantee delivery.
We are not responsible for returns lost in transit.
Note: Original shipping fees are non-refundable unless the return is due to an error on our part.
6. Damaged or Defective Items
If your order arrives damaged or defective:
Contact us immediately (within 7 days of receipt)
Provide photos or evidence of the damage
We will replace the item, issue a full refund, or provide store credit
7. Cancellations
Orders can be canceled before they are shipped.
Once an order is shipped, it must follow the standard return and refund process.
8. Customer Support
Our dedicated support team is ready to assist with any refund or return inquiries:
We are committed to ensuring a smooth and transparent return experience.
9. Policy Updates
The Book Corner reserves the right to update or modify this Refund Policy at any time. All updates will be posted on this page with the revised “Last Updated” date. Continued use of our services constitutes acceptance of the updated policy.
